The unique floating system for the upright dispensing of cask ales

Questions on Orders

  • Do you keep my credit card information on file?

    No, the only information we keep is your log in information, if you register, which is secure.

  • Can the delivery address and invoice address be different?

    Yes.

  • When will I receive my goods?

    We try our hardest to despatch all orders received by 2.30pm on the same day.

    Orders received after 2.30pm will be processed on the next working day. As soon as your order is received it enters our system of pick'n'pack, invoicing and despatch. 99% of our UK orders are delivered with in 24-48 hours by City Link Courier.

    All orders need to be signed for on delivery and can be delivered anytime between 7.30am and 5.30pm. If you are out and miss the delivery it is your responsibility to contact the Courier Company using the contact details on the card that the delivery driver leaves.

    All orders are subject to stock levels at the time of your order. Bulk orders will have a quoted delivery time frame.

  • When will I receive a VAT invoice?

    Your invoice will be inside the parcel with the delivery note and instruction sheets unless we are instructed to send it to an alternative address.

    We can supply emailed copies of your invoice if supplied with a current email address.

  • What is the maximum quantity of items I can order?

    Unlimited, dependent only on the time frame you have and the method of payment.

  • What do I do if I am not happy?

    Please call our sales team on 8453 707 606, they will try their hardest to remedy your problem. We are proud of our reputation, and aim to ensure the complete satisfaction of our customers.

  • What credit facilities can I have?

    This is dependant on your projected volume of purchase.

  • I only need a few bits; do we have to buy Kits?

    No, each component of the kit is sold separately, in any amount.

    *Note. The CaskWidge Kits are cheaper than buying the parts individually, so make sure if you are buying quite a few separate parts, it may be cheaper to buy a kit and break it up into spares.

  • I am interested in having your system but will need some info to present to

    We can send you a paper brochure and some tri-fold leaflets.

  • How do I know how much carriage is?

    Orders placed on the Web Shop will incur a £4.95 delivery charge.

    For Bulk orders and Non UK orders you will need to ask for a Delivery Quote, please call 08453 707 606. Many thanks.

  • Do you deliver anywhere in the world?

    Yes, we will certainly try, but only UK orders can be placed on our CaskWidge Web Shop.

    For all other orders call 08453 707 606 and we will supply you with a carriage charge and then proceed to place your order and take payment over the phone. 

    WE NOW HAVE DISTRIBUTORS IN THE USA AND CANADA. Please click the links on the home page.
     

  • Do you charge extra for Credit or Debit card payments?

    No

  • Do I receive a discount on bulk orders?

    We do have a Trade Price List for bulk orders, please call 08453 707 606 to apply.

    Alternatively register your details and email address on our Web Shop and receive our regular News Letters to keep up to date with any Offers or Promotions we may have available.

  • Do I have to pay VAT if I am outside the United Kingdom?

    VAT is charged to all orders in the UK; companies registered for VAT can claim it back.

    Outside the UK and within the EU, VAT is not charged to companies registered for VAT when a bone fide VAT number is produced.

    Outside the EU VAT is not charged.

  • Can I pay by cheque?

    Yes, your goods will be despatched once the cheque arrives, larger orders will be despatched once your cheque has cleared.

  • Can I pay by bank transfer?

    Yes. Our details are: Cask Widge Cellar Equipment Ltd

    Nat West Bank - 20 High Street, Ashford, Kent. TN24 8SE
    • Account: 36461830
    • Sort Code: 600121
    • IBAN: GB84NWBK60012136461830
    • BIC: NWBKGB2L
    • EORI No: 753 817608000
     
    Please order by phone on 08453 707 606 and confirm at the time of order, that you intend to pay by this method. Your order will be despatched once the payment is showing in our account.

  • Can I order by phone or email instead of online?

    Yes, by any method you choose. With emailed orders please include all your contact details and how you wish to pay.



Cask Widge Cellar Equipment Limited

Registered Office: 72 Church Road, Hove, East Sussex, BN3 2BB  Registeed in England, Company No. 04012202